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RAI Technologies

Trained teams that answer, sell and support, around the clock.

Dedicated agents who work in your name, follow your playbook, and are measured on the outcomes you care about.

Request a strategy call
  • 2 weeksfrom signed scope to a trained team
  • 24/7coverage available, nights and weekends included
  • 5 daysto replace an agent who isn't working out, at no cost

Who this is for

  • Companies whose phones ring more than their staff can answer.
  • Founders who need a support or sales desk in two weeks without hiring.
  • Agencies and lead-gen networks that need call handling for clients.

What you get

What an engagement can include. Your quote lists which apply.
  • Inbound customer service and order desk.
  • Sales and inbound lead qualification.
  • Appointment setting and confirmations.
  • Live chat and email support.
  • Back office: data entry, CRM hygiene, order processing and document handling.
  • Dedicated or shared teams, on US business hours or 24/7.
  • Recruiting, training and a written playbook built with you.
  • QA scorecards, call recording and weekly coaching.
  • A dedicated account manager and a live performance dashboard.
  • TCPA-aligned processes and two-party recording consent handling.

How it works

  1. Step 1: Scope

    Volumes, hours, channels, SLAs and scripts.

  2. Step 2: Recruit and train

    Two weeks to a certified team.

  3. Step 3: Pilot

    30 days with daily QA.

  4. Step 4: Scale

    Add seats, hours and channels as volume grows.

What we measure

The numbers on your dashboard and in every weekly update.

  • Answer rate

    Calls answered within your service level, by hour and by day.

  • Average handle time

    Time per conversation, tracked so speed never costs quality.

  • Conversion or booking rate

    Sales, bookings or resolved tickets per handled contact, depending on the desk.

  • CSAT

    Customer satisfaction from post-contact surveys, reported weekly.

  • QA score

    Each agent scored on recorded calls against the scorecard we build with you.

Tools we work with

  • RingCentral
  • Aircall
  • Five9
  • Zendesk
  • HubSpot
  • GoHighLevel
  • Salesforce
  • Slack
  • Google Workspace

How we price

Compare all pricing models

  • Dedicated agent

    Per agent per month, all-in: recruiting, training, QA, management and tooling.

  • Per hour

    For shared or part-time coverage.

  • Per appointment

    For appointment-setting desks.

Get a quote

BPO questions, answered.

Two weeks for most desks.

Yes. They use your scripts, your tone and your CRM, and we train and QA them against your playbook.

Yes. We cover nights and weekends, 24/7; the hours you need are set in your quote.

We replace them within five business days at no cost.

Related services

Industries we run this for

  • Consent-based outbound to consumers
  • A recording notice where state law requires it
  • Do-not-call scrubbing before every campaign
How we handle compliance

Stop letting calls go to voicemail.

Tell us your volume and hours. You'll have a staffing plan in 48 hours.

Request a strategy call

No pitch decks. Or call (281) 410-8397, Monday to Friday, 9am to 6pm ET.