How we keep calling, data and advertising compliant.

The rules we follow on every campaign and every call, written down so you can hold us to them.

• TCPA and consent

  Outbound calling and texting to consumers is consent-based. We require prior express written consent for marketing texts and for autodialed or prerecorded marketing calls, and we store the consent language, timestamp and source page with each lead. Opt-out requests are honored immediately, on any channel.

• Do-not-call

  Outbound lists are scrubbed against the National Do Not Call Registry at least every 31 days, and against our internal do-not-call list before every campaign. Anyone who asks not to be called is added to the internal list the same day.

• Call recording

  Calls are recorded for quality and training. In states that require all-party consent, callers hear a recording notice at the start of the call. Recordings are encrypted at rest and kept for the period agreed in your contract, then deleted.

• Data handling

  Every team member signs an NDA and works under role-based access to client systems. Client data is never sold and never reused across clients. We delete client data on request.

• Advertising policy

  Campaigns follow Google Ads policies. We write honest claims, disclose full costs, avoid misleading urgency, and do not run campaigns in prohibited categories. Where a vertical needs certification or extra verification, we tell you before launch, and verification is always completed in the advertiser's own name. We don't run ads that imply an official relationship with an airline, cruise line, hotel brand or government agency, and we don't advertise visa, passport or other government-document services unless the client is an authorized provider certified by Google.

• Inbound and outbound

  Calls from ads are placed by the consumer. Outbound calls, texts and warm transfers follow the consent rules above.

• Suspension and appeal work

  We fix suspended and disapproved accounts only through Google's own appeal, verification and certification processes. We never open replacement or rented accounts, move offers to new domains to avoid review, cloak pages, or create or edit documents. Appeals are submitted from the advertiser's own account, and Google makes every decision.

• Who we don't work with

  Advertisers selling counterfeit goods, distributing malware, running unauthorized pharmacies or prescription opioid promotions, evading sanctions or promoting sexually explicit content, advertisers who deliberately evaded an earlier suspension, and businesses in categories Google prohibits. We screen every suspension case before we link an account.

• Our relationship with Google

  RAI Technologies LLC is an independent agency. We are not affiliated with, endorsed by or sponsored by Google LLC, we have no special access to Google's reviewers, and we don't display a Google Partner badge unless we hold that status.

• Privacy laws

  We handle access, deletion and opt-out requests under CCPA/CPRA and GDPR within the statutory windows. Our Privacy policy explains how to make a request.

• What we do not claim

  We are not a law firm or a government agency, and nothing on this site is legal advice. Certifications and Google program badges appear on this site only when we hold them.

Questions about our practices: compliance@rai-technologies.com.